Available Job Opportunities
Are you a good communicator? Have great problem-solving skills? Organised, friendly and enthusiastic? Then you are who we are looking for! As all our roles are customer facing, previous sales and customer experience is required. We provide ongoing support and training through our robust development programme and workshops.
Please send us your CV, a cover letter and salary expectations to jobs@storageworld.co.uk and tell us why you want to be part of Storage World.
Sales Manager
A new, exciting opportunity awaits….
Storage World, is one of the leading self-storage businesses in Greater Manchester. We operate modern, high quality retail warehouse storage facilities used by Home and Business customers. We are now looking for a suitable candidate to join our dynamic team in the position of Sales Manager.
The successful candidate will ensure the efficient and professional running of the facility through the following responsibilities:
- Convert inbound enquiries into sales using your proven sales skills
- Lead & manage all new and existing customer enquiries and on-going expectation
- Demonstrate all products and services effectively
- Create a great move in experience for the customer
- Be great with customers over the phone, face to face, and over email
- Be task orientated, focussing on store standards and set property routines
- Be reliable, we have a small team so you will be a key part of the store management
Skills, Knowledge and Attributes:
- Well established sales skills and experience in dealing with clients and customers over the telephone as well as face to face.
- Excellent organizational skills and able to work under pressure.
- Strong communication, interpersonal, and problem-solving skills
- High level of integrity, accountability, and initiative
- Ability to work independently with minimum supervision
- Ability to work in a team environment
Key requirements:
- Proven sales experience that you can demonstrate in interview.
- Have accurate administration skills.
- Effective communication skills, with good written English and strong numerical skills (will be tested).
- Knowledgeable IT skills and with the ability to quickly learn how to use customer management software.
- Be a team player.
- Able to work weekends and holidays.
- Able to pass a pre-employment background check.
- Flexible approach to work.
- Must be dependable.
- Live within 10 miles of the store and ideally have own transport.
Salary:
- £24,000 per annum.
- OTE £30,000
Please note that we will be interviewing continuously, which means that we will close the application process when we have found the right candidate.
We look forward to receiving your application
Benefits:
- Cycle to work scheme
- On-site parking
- Wellness programme
Schedule:
- Day shift
- Weekend availability
Customer Service and Operations Manager
Permanent contract, working sociable hours Sunday to Thursday.
Would you love to utilise your superb multi-tasking and customer service skills in a varied hands-on operational role, in a key role yet without direct line management responsibilities? Join our team at Storage World in this newly created career opportunity, where you’ll be given autonomy to thrive and your ideas will be welcomed.
Our Company
Storage World is one of the leading self-storage operators in Greater Manchester with three modern facilities in the area. We provide self-storage solutions for residential and business purposes and maintain an enviable reputation for providing a cost-effective and customer friendly service.
By joining our team of 14 colleagues, you’ll have an exciting opportunity to play a vital part in helping achieve our growth plans and targets, where your efforts will be recognised and well rewarded.
The Role – Customer Service and Operations Manager
Reporting to our Group Customer Service and Operations Manager, as the Customer Service and Operations Manager at our 100,000 sqft facility in Middleton – which is our largest branch, you will focus on ensuring the facility runs efficiently by taking responsibility for the overall operations.
Working as part of a team of 4 branch colleagues, your duties will be varied and will include:
- Providing exceptional front-line customer service
- Liaising with customers and managing customer accounts, reservations, and vacations
- Resolving customer queries
- Ensuring facility / health and safety standards are maintained and risk and compliance checks are carried out
You will also be provided with comprehensive sales training delivered by a sales coach, which will enable you to cover for our Sales Manager when required. This will involve answering inbound enquiries generated through our website, phone calls and visits to our facility, converting to reservations, and upselling key features and benefits to prospective customers.
Our Requirements – Customer Service and Operations Manager
- Experience providing outstanding customer service
- Experience following processes and procedures
- A “can-do” and positive approach and ability to lead by example
- Superb team working skills, plus the ability to work autonomously
- Good computer skills, with ability to use Microsoft Word, Excel and Outlook
- Great communication, interpersonal and problem-solving skills
- Excellent organisational skills, with a process-driven approach
The Package
Working from our facility in Middleton (Manchester), with on-site parking available, you will benefit from:
- Salary in the region of £22,000 to £27,000 with the level dependent on experience, plus an uncapped performance-based bonus scheme
- 20 days annual leave increasing with length of service to a maximum of 25 days, plus bank holidays
- Permanent contract, working 40 hours Sunday to Thursday. You’ll work 10am to 4pm on a Sunday, and between the hours of 8:00am and 5:30pm for the remainder of the week, although these hours may be subject to change with business needs
- Wellness programme
- Cycle to work scheme
