We are looking for people that can enhance our existing team and support our growth aspirations. We are growing, both in terms of the occupancy levels at each existing store and ambitions to open new.
We are looking for candidates that are great communicators, friendly, organised, problem solvers and enthusiastic. All roles are customer-facing and so previous sales and customer services experience would be beneficial. Ongoing support and training is provided through our robust development programme and monthly workshops.
The customer base is varied as Self-Storage can appeal to anyone. They are individuals moving home, requiring space nearby or for their business, sometimes short-term and often indefinitely. No two customers are alike, our role is to personalise what we do and ensure they are supported.
Sales
- Managing incoming telephone calls, web enquiries and walk in visits
- Following up all enquiries in line with customer expectations
- Selling merchandise, insurance and support services
Customer Support
- Managing customer expectations through their duration of stay
- Overseeing the operational needs of the branch
Store Standards
- Ensuring that the store reflects the best impression for customers
AVAILABLE OPPORTUNITIES
Applications by email to jobs@storageworld.co.uk including details of current salary and reason why you are interested in the role.
Position: Storage Adviser
Location: Greater Manchester
Hours: 24 – 30hrs per week (inc Weekends)
Rate: £12,500 – £17,500 + bonus
Role overview:
The individual will have a mature approach to the role and will be comfortable lone working or as part of the wider Storage World team. They will have sales or customer service experience and apply a hands-on approach re the day to day functioning of the facility.
Previous storage experience is not required as the successful candidate will receive appropriate training in all aspects of the role. The position is varied in relation to breadth of duties and levels of responsibility which include:
- Managing new and existing customer expectation
- Opening and closing the facility
- Utilise in-house storage software Space Manager
- Follow store management schedule
- Ensure facility standards are maintained/exceeded
- Ensuring individual areas of responsibility are fully undertaken
- Coordinate activities with other team members
- Ensure smooth management of customers and facility issues
Position: Customer Services
Location: Greater Manchester
Hours: 40hrs per week (inc Weekends)
Rate: £18,000 – £24,000 + bonus
Role overview:
The individual will have a mature approach to the role and will be comfortable lone working or as part of the wider Storage World team. They will have sales or customer service experience and apply a hands-on approach re the day to day functioning of the facility.
Previous storage experience is not required as the successful candidate will receive the appropriate training in all aspects of the role. The position is varied in relation to the breadth of duties and levels of responsibility which include:
- Managing new and existing customer expectation
- Create a great move in experience for the customer
- Successfully address and resolve customer issues
- Proactively seek out ways to improve customer service levels
- Opening and closing the facility
- Utilise in house storage software Space Manager
- Lead the store management schedule
- Ensure facility standards are maintained / exceeded
- Ensuring individual areas of responsibility are fully undertaken
- Coordinate activities with other team members
- Ensure smooth management of customers and facility issues
