In any business, people make the difference and not least a modern Self-Storage facility. The customers of Storage World Self- Storage & Workspace require great customer service. They need to understand what we can do for them, be matched to our best value offer, be supported through their stay and be pleased enough to recommend friends.

We are looking for people that can enhance our existing team and support our growth aspirations. In 2018, we plan to open at least one new store and add at least 100 customers to each of our existing facilities in Manchester and Middleton.

We are looking for candidates that are great communicators, friendly, organised, problem solvers and enthusiastic. All roles are customer facing and so previous sales and customer services experience would be beneficial. Ongoing support and training is provided through our robust development programme and monthly workshops.

The customer base is varied as Self-Storage can appeal to anyone. They are individuals moving home, requiring space nearby or for their business, sometimes short term and often indefinitely. No two customers are alike, our role is to personalise what we do and ensure they are supported.

Sales

• Managing incoming telephone calls, web enquiries and walk in visits
• Following up all enquiries in line with customer expectations
• Selling merchandise, insurance and support services

Customer Support

• Managing customer expectations through their duration of stay
• Overseeing the operational needs of the branch

Store Standards

• Ensuring that the store reflects the best impression for customers

AVAILABLE OPPORTUNITIES

Applications by email to jobs@storageworld.co.uk including details of current salary and reason why you are interested in the role.

Position:                Storage Adviser

Location:               Manchester & Middleton

Hours:                     24 – 30hrs per week (inc Weekends)

Rate:                        £12,500 – £17,500 + bonus

Role overview:

The individual will have a mature approach to the role and will be comfortable lone working or as part of the wider Storage World team. They will have sales or customer service experience and apply a hands-on approach re the day to day functioning of the facility.

Previous storage experience is not required as the successful candidate will receive appropriate training in all aspects of the role. The position is varied in relation to breadth of duties and levels of responsibility which include:

1. Managing new and existing customer expectation
2. Opening and closing the facility
3. Utilise in-house storage software Space Manager
4. Follow store management schedule
5. Ensure facility standards are maintained/exceeded
6. Ensuring individual areas of responsibility are fully undertaken
7. Coordinate activities with other team members
8. Ensure smooth management of customers and facility issues

Position:                Sales Manager

Location:               Manchester & Middleton

Hours:                     40hrs per week (inc Weekends)

Rate:                        £20,000 to £24,000 + bonus

Role Overview

Finding and winning customers is key to this role. All activity is incoming and the Sales Manager must qualify all enquiries and manage through to satisfactory conclusion.

The individual will have a mature approach to the role and will be comfortable lone working or as part of the wider Storage World team. They will have sales or customer service experience and apply a hands-on approach re the day to day functioning of the facility.

1. Lead & manage all new and existing customer enquiries and ongoing expectation
2. Develop & maintain an effective enquiry management process that persists to a sale
3. Demonstrate all products and services effectively
4. Opening and closing the facility
5. Research the client base and find new types of customers to sell to
6. Make the product appeal to all target markets
7. Utilise in-house storage software Space Manager
8. Must set a positive example across the business
9. Contribute towards ensuring facility standards are maintained/exceeded
10. Ensuring individual areas of responsibility are fully undertaken
11. Coordinate activities with other team members
12. Ensure smooth management of customers and facility opportunities and issues

Position:                Customer Services Manager

Location:               Manchester & Middleton

Hours:                     40hrs per week (inc Weekends)

Rate:                        £18,000  – £24,000 + bonus

Role overview:

The individual will have a mature approach to the role and will be comfortable lone working or as part of the wider Storage World team. They will have sales or customer service experience and apply a hands-on approach re the day to day functioning of the facility.

Previous storage experience is not required as the successful candidate will receive appropriate training in all aspects of the role. The position is varied in relation to breadth of duties and levels of responsibility which include:

1. Managing new and existing customer expectation
2. Create a great move in experience for the customer
3. Successfully address and resolve customer issues
4. Proactively seek out ways to improve customer service levels
5. Opening and closing the facility
6. Utilise in house storage software Space Manager
7. Lead the store management schedule
8. Ensure facility standards are maintained / exceeded
9. Ensuring individual areas of responsibility are fully undertaken
10. Coordinate activities with other team members
11. Ensure smooth management of customers and facility issues